Ace the 2025 AIRS Certification – Elevate Your Info & Referral Skills!

The primary purpose of regular program evaluation in Information and Referral (I&R) services is to assess efficiency and client satisfaction. This evaluation process is essential for understanding how well a program is meeting the needs of the community it serves and identifying areas for improvement. By gathering data on service delivery and client feedback, organizations can analyze various aspects of their operation, such as response times, the relevance of the information provided, and overall user satisfaction.

This ongoing assessment enables I&R services to adapt and evolve, ensuring they remain effective and responsive to client needs. It encourages continuous quality improvement, helping organizations make informed decisions about programming, staffing, and resource allocation, ultimately enhancing the service's impact on the community. Regular program evaluation also fosters transparency and accountability, demonstrating to stakeholders the value of the services being provided.